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Customer Support

  • Total activity 68
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Activity overview

Latest activity by Customer Support
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    Customer Support created an article,

    How can I reset my password?

    Click here to go to the reset password screen. Enter your email address and then select "reset". Check your inbox to find the recovery email (allow a few minutes to receive the email and check yo...

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    Customer Support created an article,

    Have I lost my progress?

    The data associated with your STRNG account (your profile details, progress you make, and set information you record) is saved on our server and would not be deleted under any circumstances. Howeve...

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    Customer Support created an article,

    What can I do if the app is not working?

    There are a few things you can try to resolve a technical issue (try relaunching the app after each one): Check if there are new versions of STRNG available on the Apple App / Google Play Store...

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    Customer Support created an article,

    How do I report a potential bug?

    To report a potential bug, you will need to submit a support ticket with our team and: Describe the issue you are experiencing - if you are seeing any error messages please include a copy of these...

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    Customer Support created an article,

    Is STRNG available in my country?

    We have made STRNG available in every country that Apple App Store and Google Play Store would allow us to. To check if you can access the app, just visit the store on your device, search for "STRN...

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    Customer Support created an article,

    Will I be able to listen to music while I use the app?

    Yes, STRNG should not interrupt your music unless the app is playing a video with sound.  

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    Customer Support created an article,

    How can I purchase a subscription?

    You can subscribe to STRNG via our website, Apple App Store, or Google Play Store. All user subscriptions allow access to the same content but you will only be able to manage your subscription on t...

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    Customer Support created an article,

    Does my subscription auto-renew?

    Yes, when you purchase a STRNG subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You agree to your a...

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    Customer Support created an article,

    Can I change my payment card details?

    If you purchased your subscription through the Apple App Store or the Google Play Store, you would need to update your payment method through your app provider. For subscriptions made via our websi...

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    Customer Support created an article,

    Do you offer refunds?

    As per our terms and conditions we do not offer refunds. STRNG is a digital product and as soon as you subscribe you have access to all the content available on the app, so refunds cannot be issued...