FAQ

App Technical Support

• How can I reset my password?
• Have I lost my progress?
• What can I do if the app is not working?
• How do I report a potential bug?
• Is STRNG available in my country?
• Will I be able to listen to music while I use the app?

App Subscriptions & Payments

• How can I purchase a subscription?
• Does my subscription auto-renew?
• Can I change my payment card details?
• Do you offer refunds?
• How can I cancel my subscription?
• How do I change my subscription type?

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App Workouts & Meal Plans

• Are the workouts and meals suitable for me?
• What equipment is required for the workouts?
• Can I access older guides on STRNG?
• How many workouts & meals can I access on the app?
• How can I get advice regarding my workouts and meals?

Orders & Payments

• Where can I find your products? How can I place an order?
• Where is my order confirmation email?
• What methods of payment do you accept?
• I have enough money available so why won't my payment go through?
• Can I change my order?
• What can I do if I entered the wrong delivery address?

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Products & Access

• How can I clean my STRNG lifting merchandise?
• How can I access the guides I had purchased before STRNG was available?
• What is AFLETE?
• What is my login?
• I don’t have access to my order on the app
• How do I reset my workout progress?

Shipping

• Shipping options & costs
• How can I track my order delivery?
• Can I have my parcel redirected to a different address?
• I entered the wrong delivery / shipping address
• Where is my order or has it been dispatched?
• My order tracking is not working / updating

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Returns & Refunds

• Can I exchange / return my physical order (e.g. lifting straps)?
• Can I exchange / return my digital order (e.g. workout guide)?
• What can I do if my product is faulty?
• Where can I find your terms and conditions?