How can we help you?
App Technical Support
- How can I reset my password?
- Have I lost my progress?
- What can I do if the app is not working?
- How do I report a potential bug?
- Is STRNG available in my country?
- Will I be able to listen to music while I use the app?
App Subscriptions & Payments
- How can I purchase a subscription?
- Does my subscription auto-renew?
- Can I change my payment card details?
- Do you offer refunds?
- How can I cancel my subscription?
- How do I change my subscription type?
App Workouts & Meal Plans
- Are the workouts and meals suitable for me?
- What equipment is required for the workouts?
- Can I access older guides on STRNG?
- How many workouts & meals can I access on the app?
- How can I get advice regarding my workouts and meals?
Orders & Payments
- Where can I find your products? How can I place an order?
- Where is my order confirmation email?
- What methods of payment do you accept?
- I have enough money available so why won't my payment go through?
- Can I change my order?
- What can I do if I entered the wrong delivery address?
Products & Access
- How can I clean my STRNG lifting merchandise?
- How can I access the guides I had purchased before STRNG was available?
- What is AFLETE?
- What is my login?
- I don’t have access to my order on the app
- How do I reset my workout progress?
- Shipping options & costs
- How can I track my order delivery?
- Can I have my parcel redirected to a different address?
- I entered the wrong delivery / shipping address
- Where is my order or has it been dispatched?
- My order tracking is not working / updating
Returns & Refunds
- Can I exchange / return my physical order (e.g. lifting straps)?
- Can I exchange / return my digital order (e.g. workout guide)?
- What can I do if my product is faulty?
- Where can I find your terms and conditions?
Still have questions?
We're happy to help with any questions you have! You can submit a customer support ticket here.